Management & Requirements Analysis
Business process management requires working with all stakeholders to
using a common approach to unite their knowledge and understanding. Use
facilitated joint business process design sessions and
cross-funcational teams to identify the actions, handoffs,
dependencies, decision points, and other key elements. Each
participants understands their "Job to be done". To get the entire
process managed within your organization requires
people, technology, and facilities working together and understanding
the interrelated and
dependent steps. Promote dialog and connect people, technology, and
defining cross-functional processes.
management to support and acceptance of the initiatives
cross-functional teams as communities of interest or practice
team workshops to define integrated process within work streams
leading practices through peer review and performance metrics
processes and narratives to enable role-based views across functional
embedded review cycle within process to capture lessons learned
cross-functional business and technology requirements
business and technology process improvements across the organization
Effective Business Process Management (see enlarged image below)
increased transparency within processes
timely delivery of quality products and services
10x increases in effectiveness
cross-functional processes lined to metrics and measure tangible results
consistent, communications and cooperation across functional areas
Create requirements documentation for Sourcing, Implementaiton, Testing, and Validation
to continuous improvement review cycles
Input to business
and technology requirements sessions
Creating Teams to Define, Manage, and Maintain Cross-functional Business Processes
Effectively manage business process by creating collaboration team across functional areas. Cross-functional teams identify the major areas from the beginning to ending. This is also know as end-to-end process definition. These high-level process target key steps and dependencies between functional areas.
The diagram below illustrates the flow of a group defining cross-functional flows.
Yes, this is a cross-functional process from beginning to ending with the high-level steps of how to create an end-to-end and cross-functional flow.
The Affinity Diagram is a wonderful technique tool that travels well and is easy to use. Basically, you use sticky notes to gather the ideas, steps, opinions, issues, associated with a process.
Request each team member within a functional area to write down the steps as they understand them. Do this in silence as much as possible, there is plenty of time to discuss as you begin to organize the stick notes. Organize the sticky notes using the functional areas and the order in each step occurs within the process. Work stream represent the functional area responsible for the step within the overall process.
Use a big wall and place the sticky notes in order and withing horizontal lines representing the work streams. The teams have the flexibility to arrange and rearrange the steps during the session. The team can quickly visualize the process flow during the session. Once the process the team has come to agreement the work can be transferred to a software program and distributed via email.
Business Process Management ~ Cross-Functional Process Flow